Toronto Transit Commission – Apology To Customers By TTC CEO Andy Byford
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[Toronto Transit Commission – Apology To Customers By CEO Andy Byford]
[Andy Byford – TTC CEO] Source: LYBIO.net
Hello, I’m Andy Byford I’m the Chief Executive Officer of the Toronto Transit Commission. I just want to say sorry for the poor subway service that we offered last night Monday the 18th of March. Let me explain what happened. Just as the evening peak was building we had two fire alerts, one at Eglinton, one at Keele station. Now in such circumstances we put safety first, we don’t take any risks. The service is suspended while we await the Toronto Fire Service to give us the all clear that we can resume services, and around the same time we had a number of passenger alarms, then there was a further incident at Dupont Station in which the doors were opened in the tunnel while the train was stationary by a staff member and clearly we’re looking into how that could have happened.
[Andy Byford] Source: LYBIO.net
Two weeks ago I launched the inaugural customer charter in which we made 31 time bound commitments to improve the service. Key to that improvement is increased reliability and punctuality of the service and clearly we didn’t meet that objective last night. So once again I am sorry for the delays last night, I appreciate that it was a frustrating trip home. Thank you for taking the TTC.
Toronto Transit Commission – Apology To Customers By CEO Andy Byford. I appreciate that it was a frustrating trip home. Complete Full Transcript, Dialogue, Remarks, Saying, Quotes, Words And Text.