State Farm Agent Lies To Customer Who Is Being Overcharged
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[State Farm Agent Freaks Out – State Farm Agent Lies To Customer Who Is Being Overcharged]
– You need to talk to Katie cause I don’t know anything right now.
– I mean I have all the paper work.
– That’s fine. But I didn’t talk to you.
– I understand.
– So I don’t know anything about that conversation, she needs to come in on Monday, I’ll talk to her on Monday. And uh, you know, you can come in on Monday, or I can have her call you, or whatever – but you know – until then, I don’t know anything. You know, and I know you were really pissed off cause Laura said you were really pissed off and –
– Well I wasn’t at first I
– Let me ask you something, how many years have you been working with me?
– Since I was twenty-two.
– How many times have we really tried to screw you over?
– Cause that’s what it’s kind of made it sound like was all the cussing and
– You didn’t ask for this. So, give me an opportunity, lets wait until Monday.
– I knew it was going to be misconstrued. I said: ‘I’m being fucked over somewhere.” I didn’t cuss at her, I didn’t
– Hey, but you know, that’s not cool.
– And this was – this was twenty / thirty minutes into the conversation
– Okay, but again, but again, how many times have we screwed you over since you’ve been here?
– You haven’t – that’s – that’s the thing
– Exactly, but don’t give us the benefit of the doubt – don’t give us an opportunity to try to correct it. That’s all I’m asking. Give me to Monday. Yeah.
– Yes. Okay
– Fair enough? I mean I can’t do anything. I – I don’t know
– I understand, I understand it’s just, okay, first of all I was one the phone, I was being told that – that basically that it’s my fault that this is going on. Like no, we told you this and that – I was – discussion never happened.
– Ok, I don’t think anybody knows what was told cause you talked to Katie. And Nikki finished up the application for the Auto.
– So right now we – none of us talked to you about anything except Katie –
– So she’s the one you need to talk to.
– But is – is she an agent? Or is she uh…
– She’s licensed. Yeah.
– Ok, but I don’t know what she said to you. And I don’t know what you said to her.
– Well according to Laura, she was in her logs. Laura said she was looking directly through her logs
– Through her book but there wasn’t anything that gave her anymore information than what we can see. So that’s what I’m saying Katie will remember what – what your conversation was
– But, ok, here’s another thing, even though Laura said there may been a miss communication with Nikki, but I’m not blaming anybody, I just was hoping somebody can fix my thing.
– Well we’re going to try
– And Nikki said it was a miss-communication – nothing – and nothing against you I swear, I’m just saying – just directly from Laura, maybe it was a miss communication, Nikki told me that the 17$ is going to roll over.
– Uh huh.
– So business perspective since one of us
– Give us the benefit of the doubt and give us till Monday. I mean this just happened today. You know, I mean
– I mean there’s
– Do you know we really are on top of stuff – We get back to you fairly quickly, all I’m saying to you is: “I don’t know the answer.” And the answer is with her and she’ll be back on Monday. You know.
– I mean, honestly, I worked with you for a long time
– I know.
– You know.
– It’s –
– So give me the benefit of the doubt.
– And I wasn’t like, and I see that you seem a little upset as well, I don’t – I don’t.
– I’m just saying to you; you were told that I wasn’t going to be here. But yet, you came in anyways.
– Because I was told you were going to be here at 1:30
– And then I was told you weren’t going to be here.
– And I’m trying to fix an issue with my bills, I’m a student.
– The last thing you were told I wasn’t going to be here but you came in anyways.
– And then you’re here.
– So now I’m being lied to by your company.
– [Pauses] No. Nobody lied to you.
– Nobody knew I was coming back in.
– They told me originally you’re going to be here at 1:30
– That’s what time I normally come in. (inaudible)
– Ok, ok – and then you’re not going to come in and then you are.
– That’s because –
– So as a customer I look like I’m being lied to.
– Okay – I’m fine. Alright. Perfect.
– So, seeing that’s the problem nobody’s trying to talk to me and communicate with me.
– I let you have an opportunity to work this out but if you want to play exact words – you don’t have to – you know what? – I run this office –
– I understand.
– You don’t have an appointment with me, don’t expect to show up here and have me meet with you. Do you understand?
– But – all my bills are wrong.
– Do you understand?!
– All my bills are wrong.
– No! No, I’m done.
– I had extra money being attached to my bills for a contract I signed.
– I’ve had it.
– You’ve had it.
– I have had it!
– You know you are being recorded?
– Turn around and walk back – you can move –
– You’re being recorded.
– I don’t care.
– So, so this is all going to go on State Farms website.
– I don’t care! I’m asking you to leave the premises.
– Would you like me to call the police cause I will do that.
– You are really going to call the police because by bills is messed up?
– I AM ASKING YOU TO LEAVE! You did not have an appointment and you don’t have authority to record me.
– This is a business transaction which I am –
– You do not have authority to record me.
– I – I do.
– You do not have permission. Source: LYBIO.net
– I can – I can
– You do not have permission.
– I can block out your face, I mean. I have editing software.
– The problem – no
– See nobody is trying to talk to me, see this is the problem I’m getting all day, Nikki is the only one actually trying to help me and then Laura’s talking like it’s my fault.
– Really, alright, I can’t wait till the website and everybody sees this.
State Farm Agent Lies To Customer Who Is Being Overcharged. I’m trying to fix an issue with my bills, I’m a student. Complete Full Transcript, Dialogue, Remarks, Saying, Quotes, Words And Text.