BEUC The European Consumer Organisation Shopping Hidden Camera

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BEUC The European Consumer Organisation Shopping Hidden Camera

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[BEUC The European Consumer Organisation Shopping Hidden Camera]

Imagine this happening to you when shopping.

Thank you very much, it’s been a pleasure serving you today.
(Bye)
Hi there, good morning. How can I help you?

Can I have a cardamom bun…

(Of course)

… and a mocha please?

That’s 2.50 plus 3. That will be 5.50 please. Oh, can I see some ID?

What’s that?

Passport… National ID card?

(I don’t have nothing)

No, we just need to confirm your nationality before we make a purchase.

Why?

It’s for operational reasons.

Ok, that’s quite an unusual thing to ask, isn’t it?

Sorry about that. Thank you very much.

I’m French.

French? Ah, ok. That’s going to be 7.50 then please.

I’m afraid there are no pain aux raisins for German customers. It’s a management decision.

The Irish rate is actually quite generous.

I’m so sorry.

See you another time. Entschuldigung.

(Hi there.)

Belgian? That’s going to be 12 pounds then please?

Um… because I’m Belgian?

Aaah, yeah!

You wouldn’t accept this in the physical world,

Can’t I pay the standard rate, please?

Ah no, that will be 7.50 please? And if you could just fill in the form… … and your coffee and pastry will be ready at the end. Thank you. I could take the money for it here… … but you’d have to go around the corner to actually collect it. That’s because of the Singaporian side.

Uh…

so why should you accept it when shopping or watching content online?

So that’s just one loaf of bread?

(Yes)

(Thank you)

Oh, sorry. Are you from Bulgaria?

Yes.

I’m sorry. We can’t actually sell loaves to Bulgarian citizens.

Really?

#STOPGEOBLOCKING
find out more at www.beuc.eu/geoblocking

We’ve been doing it for a while… It’s like – it’s like an industry standard practice actually…

Where?

Absolutely everywhere. Oh, can I just check your nationality please?

Italian.

Ah… Sorry, hand me the loaf please. Yeah, unfortunately we can’t sell to Italians. I’m so sorry.

Wow, that was just like… mental!

BEUC – The European Consumer Organisation

This video is part of an activity which has received funding under an operating grant from the European Union’s Consumer Programme (2014-2020).

BEUC The European Consumer Organisation Shopping Hidden Camera

BEUC The European Consumer Organisation Shopping Hidden Camera

BEUC The European Consumer Organisation Shopping Hidden Camera. Oh, can I see some ID? Complete Full Transcript, Dialogue, Remarks, Saying, Quotes, Words And Text.

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